Agreeing to these terms
These Terms of Service are an agreement between you and Good Love LLC, a New York limited liability company (“Good Love,” “we,” “us”). They cover the Good Love app, the website at goodlove.app, our waitlist, and the dates and events you book through us (together, the “Service”).
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use Good Love.
Who can join
To use Good Love, you must:
- be at least 18 years old;
- be legally able to enter this agreement;
- not be married or in a relationship that would make dating on Good Love dishonest to the people you meet;
- not have been convicted of, or pleaded no contest to, a felony or any crime involving sexual misconduct or violence, and not be required to register as a sex offender anywhere;
- not have been previously removed from Good Love; and
- live in an area where Good Love is available.
Your account and verification
- One real account. You may have only one account. Your name, age, photos, and profile must be accurate and of you.
- Verification. Before you can match or book a date, you must complete an ID and selfie check through our partner Persona. If verification fails or we find it was faked, we may limit or close your account.
- Keep it secure. You're responsible for activity on your account. Don't share your login, and tell us at hello@goodlove.app if you think someone else has accessed it.
Verification isn't a background check. It confirms that a member is a real adult whose photos match their ID. Good Love does not conduct criminal background checks on members.
The Good Love promise
Every member agrees to four things:
- Be honest. Represent yourself truthfully, in your profile and in conversation.
- Show up. If you book a date, be there, on time. If plans change, cancel early.
- Be respectful. Treat everyone with kindness and respect their boundaries, online and in person.
- Close kindly. If you're not interested, say so, gently. Don't ghost.
What's not allowed
You may not:
- harass, threaten, stalk, bully, or intimidate anyone, or pressure anyone for contact or sex;
- post or send sexual content without consent, nudity in profile photos, or any content involving minors;
- post hateful content or discriminate against anyone based on race, ethnicity, religion, disability, gender, sexual orientation, or similar characteristics;
- impersonate anyone, use someone else's photos, or misstate your age or relationship status;
- ask anyone for money, promote products or services, or use Good Love for any commercial purpose, including sex work or escort services;
- arrive at a date intoxicated, or bring someone who isn't booked;
- share another member's personal information or private messages without their permission;
- scrape, hack, reverse engineer, or interfere with the Service, or create accounts by automated means; or
- break any law while using Good Love.
We may remove content, pause bookings, or suspend or close accounts that break these rules. For serious safety issues, we may act immediately and may contact law enforcement.
Dates and events
- How dates work. After a mutual match, members can book double or group dates at partner venues. Premium members can also plan one-on-one dates at partner spots or a place they choose.
- Who pays. Good Love does not sell event tickets, food, or drinks. Each event shows its cost rule before you book, such as “Everyone covers their own food and drinks.” You pay the venue directly, and Good Love is not responsible for venue charges, prices, or refunds.
- Ticketed events. Some events, like games or shows, link to outside sellers such as Ticketmaster. You buy your own ticket from them, under their terms.
- Reservations. We may reserve tables under “Good Love” with the first names of the members at the table. The day before, we'll post the venue, address, time, and reservation name in your table chat.
- Waitlists. Popular events have waitlists. If a spot opens, the first waitlisted pair is offered it. A waitlist spot isn't a booking.
- Changes. Venues and events can change or be cancelled. We'll tell you as soon as we know and help you reschedule where we can. We aren't responsible for a venue's service, food, safety, or premises.
Showing up: our accountability rules
A no-show leaves people waiting and can cost a table. These rules keep dates reliable:
| What happens | Result |
|---|
| First no-show in 90 days | A reminder. No penalty. |
| Second no-show in 90 days | A 7-day pause on booking new dates. You can still chat with your matches. |
| Third no-show in 90 days | A 30-day booking pause and a review by our team before you can book again. |
| Cancelling less than 24 hours before | Counts as half a no-show. Two late cancellations equal one no-show. |
Never penalized: cancelling 24 or more hours ahead, cancelling after reporting or blocking someone, and closing a connection respectfully.
How a no-show is decided
After each date, members who checked in are asked whether their date showed up. A no-show counts only if the member didn't check in and their date says they didn't show. If the two accounts disagree, our team reviews it instead of counting it automatically.
Appeals
If you're penalized, you'll see exactly why, and you can appeal in the app, for example because of an emergency. We review appeals in good faith, and our decision is final. Repeated or deliberate abuse of the system, including false no-show reports, may lead to account suspension.
Going quiet after a date
If you and a match both chose to continue and one of you goes silent past your stated check-in style for a week or more, we'll send a gentle nudge to keep talking or close kindly. There's no penalty for this.
Premium and payments
Good Love is free to join. Free members can create a profile, browse members, see upcoming dates, and send a limited number of likes each day. Premium is an optional paid membership that adds features such as seeing everyone who liked you, more daily likes, and one-on-one dates. Features may change over time, and the plans screen always shows what's currently included.
Automatic renewal. Premium is billed monthly or every 3 months, depending on the plan you choose. Your subscription renews automatically at the end of each billing period, at the price shown when you subscribed, and your payment method will be charged until you cancel. You can cancel anytime from the app or by emailing hello@goodlove.app.
- Billing. Payments are processed by Stripe, including Apple Pay and Google Pay. By subscribing, you authorize us, through Stripe, to charge your payment method for each billing period. Prices include any applicable taxes or show them at checkout.
- Cancelling. When you cancel, Premium stays active until the end of the period you've paid for, and you won't be charged again.
- Your right to cancel within 3 business days. You may cancel a new subscription for any reason within 3 business days of subscribing and receive a full refund by emailing hello@goodlove.app.
- Refunds. Except as above or as required by law, payments are non-refundable, and we don't give refunds or credits for partially used periods. If we close your account for breaking these Terms, you won't receive a refund. If we close your account for any other reason, we'll refund the unused part of your current period.
- Booking pauses. A pause under our accountability rules doesn't stop or extend your subscription.
- Price changes. We'll give you at least 30 days' notice before a price change applies to you, and you can cancel before it takes effect.
Your content
You own the photos, text, and messages you post (“your content”). You give Good Love a worldwide, non-exclusive, royalty-free license to host, store, display, and adapt your content only as needed to run and improve the Service, for example to show your profile to other members. This license ends when you delete the content or your account, except for content other members have already received, and copies we keep as described in our Privacy Policy.
You confirm you have the rights to everything you post. We may remove content that breaks these Terms. The Good Love name, logo, app, and website belong to us, and you may not use them without our permission.
Your safety
Good Love helps people meet in person, and meeting someone new carries risk. We work to keep the community safe through verification, reporting, blocking, and accountability, but we can't guarantee anyone's identity, intentions, or behavior. You are responsible for your own safety and your interactions with other members.
Safety tips
- Keep conversations in the app until you're comfortable, and never send money or financial information to anyone you meet.
- Meet in public, at the venue, and arrange your own transportation there and home.
- Tell a friend where you're going and who you're meeting.
- Stay aware of your drink and your limits.
- Leave whenever you feel uncomfortable. You never owe anyone more of your time.
- Report anything that worries you in the app or at hello@goodlove.app. If you are in danger, call 911.
Leaving or being removed
You can delete your account at any time in the app. We may suspend or close your account, with or without notice, if you break these Terms, if we believe you pose a risk to other members, or if we're required to by law. If your account is closed, you may not create a new one. Sections of these Terms that by their nature should continue, such as payment obligations, disclaimers, limits on liability, and disputes, continue after your account ends.
Disclaimers
The Service is provided “as is” and “as available.” To the fullest extent the law allows, Good Love disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't promise that you'll find a match, that the Service will be uninterrupted or error-free, or that any member, venue, or event will meet your expectations. We are not responsible for the conduct of any member or venue, online or offline.
Limits on our liability
To the fullest extent the law allows, Good Love and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from your use of the Service or your interactions with other members or venues. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim arose or $100.
Some places don't allow these limits, so they may not fully apply to you. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or our gross negligence.
Your responsibility to us
You agree to defend and hold harmless Good Love and its owners and employees from claims, losses, and costs, including reasonable legal fees, that arise from your breach of these Terms, your content, or your conduct toward other members or venues.
Disputes
If you have a problem with Good Love, please email hello@goodlove.app first. Most issues can be resolved quickly and informally, and we'll try in good faith for at least 30 days.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute that isn't resolved informally will be decided exclusively in the state or federal courts located in New York County, New York, and you and Good Love consent to those courts' jurisdiction. Either of us may instead bring an eligible claim in small claims court.
General terms
- Changes. We may update these Terms. For important changes, we'll notify you in the app or by email at least 14 days before they take effect. Continuing to use Good Love after that means you accept the new Terms.
- Entire agreement. These Terms and our Privacy Policy are the full agreement between you and Good Love about the Service.
- If part doesn't hold. If any part of these Terms is found unenforceable, the rest stays in effect.
- No waiver. If we don't enforce a term right away, we can still enforce it later.
- Transfer. You may not transfer your account or these Terms. We may transfer them as part of a merger, acquisition, or sale of assets.